Aide

ClaudeCommunityby Aide

Aide is an AI customer service platform. It answers customers on email, live chat, WhatsApp, Instagram and Messenger, or inside Zendesk, Front and Gorgias, with the full customer picture: Shopify orders with live tracking, the Salesforce fields you choose, and past conversations on every channel. When it can't stand behind an answer, or the customer or topic needs a person, it hands off to the right team with a summary, and its draft if you want one. Governance stays with you: shadow mode before go-live, an AI level per topic, approval limits on refunds, a daily AI usage limit and an audit log. This connector lets Claude work in your Aide workspace as you, within your role and the approval limits your workspace sets. From a chat you can: - Search your knowledge (help center articles, website pages, products and macros) and read any article in full. - Find a customer's Shopify orders by email or order number, with status, items, fulfillment and tracking, and check what can be returned. - Find conversations by keyword, status, assignee, topic or helpdesk ticket id, and read their messages, Aide's reply draft, the customer's orders and CRM details. - Add internal notes, change a conversation's status, priority, assignee or team, and reply to the customer on the conversation's channel. - Refund or cancel an order, and approve or reject order changes waiting for approval. A change above your approval limit waits for an admin. - Read support analytics: volume, AI resolution, handoffs, response times and satisfaction (owners and admins). You sign in with your Aide account and approve what Claude may do: read only, or read and act. Every action is recorded as you. Tools that message a customer or change an order are marked destructive, so Claude can ask first. Disconnect at any time in Aide under Settings > Developers.