HelpWell Community by Workado, LLC
HelpWell brings customer support and lifecycle communication into one workspace. Use Claude to work with your help desk and support ticketing software: summarize conversations, triage the support desk, draft grounded replies, review support performance and turn unanswered questions into useful help docs.
Manage a knowledge base and help center, organize articles and collections, and improve live chat support. Work with contacts, segments, in-app messages and forms. For teams with email marketing enabled, prepare newsletters, preview audiences, and build and test marketing automation for SaaS onboarding and customer journeys.
HelpWell supports email for SaaS through your configured Resend integration and connects Stripe data to supported customer workflows. Availability depends on your plan, workspace setup and permissions. Connect with OAuth, select one workspace, and choose read-only or read-and-manage access and tool areas. Customer sends and other sensitive actions require confirmation.
Created by Workado, LLC. Learn more at helpwell.ai; setup documentation is at docs.helpwell.ai. The open source HelpWell project is available at github.com/ChainAI-Org/helpwell.
Details Productivity Communication Sales And Marketing
Listed Oct 19, 2026
MCP endpoint: https://app.helpwell.ai/mcp · streamable-http
Available tools (216) accept_held_reply add_help_center_domain add_mail_domain add_note add_playbook_rule add_redirect apply_mail_layout approve_code_update approve_training_proposal archive_article assign_conversation build_knowledge_base cancel_newsletter change_teammate_role check_help_center_domain check_mail_domain check_newsletter count_contacts count_duplicate_contacts count_newsletter_audience create_article create_changelog_entry create_collection create_contact create_email_template create_journey create_journey_from_recipe create_newsletter create_proactive_message create_product create_saved_reply create_segment decide_code_update_batch define_field delete_changelog_entry delete_email_template delete_external_mail delete_journey delete_proactive_message delete_saved_reply discard_code_update discard_journey_draft disconnect_resend dismiss_gap dismiss_get_started dismiss_held_reply dismiss_training_proposal draft_article_from_conversation draft_changelog_from_releases draft_reply_with_ai edit_code_update enrol_in_journey generate_journey generate_newsletter get_activity get_agent get_ai_settings get_app_screenshots get_audit_log get_billing_status get_brand get_code_updates get_consent_settings get_contact get_contact_panel get_conversation get_email_setup get_email_template get_enrichment_settings get_help_center_settings get_journey get_journey_performance get_journey_run get_newsletter get_newsletter_results get_notification_preferences get_proactive_message get_proactive_message_report get_product get_reports get_security_settings get_send_settings get_setup_status get_slack_status get_suppression_summary get_training_overview get_widget_install get_workspace_settings import_brand_from_website import_email_html import_suppressions invite_teammate list_agent_conversations list_ai_models list_article_versions list_articles list_blocked_senders list_changelog_entries list_collections list_conversations list_email_templates list_external_mail list_fields list_form_settings list_gaps list_help_center_domains list_journey_people list_journey_recipes list_journey_runs list_journeys list_merge_candidates list_newsletters list_notifications list_proactive_messages list_products list_redirects list_resend_domains list_saved_replies list_segments list_team list_training_proposals mark_all_notifications_read mark_conversation_read mark_external_mail_spam mark_notification_read merge_conversations merge_duplicate_contacts move_external_mail_to_inbox pause_journey pause_proactive_message preview_newsletter publish_journey publish_proactive_message read_agent_conversation read_article read_article_source register_mail_domain remove_help_center_domain remove_mail_domain remove_redirect remove_teammate render_saved_reply reopen_gap repair_mail_webhook reply_to_conversation report_summary resend_invitation reset_my_notification_preferences resolve_gap restore_article_version restore_conversation restore_journey resume_journey resume_marketing_email retake_app_screenshots retry_product_setup retry_training_publish reuse_resend_domain revoke_invitation run_agent_evaluation save_reply_draft schedule_newsletter search_articles search_contacts send_support_inbox_test send_test_email send_test_newsletter set_contact_consent set_primary_help_center_domain settings_link snooze_conversation snooze_notification stop_journey_run tag_contacts test_journey test_proactive_message trash_conversation unblock_sender unlock_field unsnooze_conversation update_agent update_ai_settings update_app_screenshots update_article update_brand update_changelog_entry update_code_update_settings update_collection update_consent_settings update_contact update_contact_panel update_conversation update_email_template update_enrichment_settings update_form_settings update_frequency_cap update_help_center_setting update_journey update_mail_domain update_mail_reputation_thresholds update_my_notification_preferences update_newsletter update_playbook_rule update_proactive_message update_proactive_settings update_product update_saved_reply update_segment update_sender_identity update_support_inbox update_team_notification_defaults update_workspace_settings use_email_template use_managed_replies verify_mail_domain write_proactive_message_copy
