SmartReply

ChatGPTby SmartReply

SmartReply helps e-commerce teams manage conversations, customer escalations, and agent settings in their SmartReply account. With SmartReply in ChatGPT you can: - Search customer conversations - Reply to customers in escalated conversations - Approve or decline pending actions, including refunds and replacements - Test agent replies to messages and comments in a sandbox - Pause automatic replies for a conversation - Update agent settings, FAQ answers, and routing rules - Check saved connection status for supported channels SmartReply works with channels already connected to your SmartReply account. Channel sign-in and consent take place on SmartReply's own screens. Limitations: an existing SmartReply account is required. Access follows your SmartReply user permissions and connection scopes. General customer replies outside escalations use the SmartReply app. Some actions, like refunds, may take time to complete on the channel's side.