Sonny

ChatGPTby TCSC

Work with customer support in your connected Sonny workspace. Find conversations and contacts, read messages and help articles, add internal notes, update conversations, and send replies when requested. You can also manage tags and help content and review support reports and customer satisfaction. Requires an existing Sonny account. Access is limited by your workspace role, selected channels, and granted permissions. Sending a reply can deliver a message to a customer; drafts are not sent automatically. This connection does not provide background inbox monitoring.