VoiceLake

ChatGPTby Metropolis Corp

VoiceLake is developed and supported by Metropolis Corp. Analyze call and contact-center data in eligible VoiceLake semantic models available to your connected account. Discover eligible models and explicitly select one before analyzing activity, queue and location performance, supported platforms, exact-user aggregates, data freshness, and metric definitions. Results include source provenance and distinguish unavailable metrics from zero. Queries default to one day, cover at most 31 days, and return at most 500 rows. Access is limited to your existing delegated permissions. VoiceLake retrieves aggregates and catalog definitions; it does not modify models, return raw call records or direct identifiers, start refreshes or syncs, or accept arbitrary queries. Platform comparisons use only the measures supported by the selected model.