Wonderchat

ClaudeCommunityby Wonderchat

Wonderchat is an AI help desk for support teams. AI agents trained on your docs answer customers on your website, by email, WhatsApp and SMS. When the AI can't solve something, the conversation lands in a shared inbox as a ticket for your team. This connector brings that help desk into Claude. Work the ticket inbox. List and search tickets by status, priority, assignee or team. Read the full thread, have the AI draft a reply from your knowledge base, polish it, and send it as an email threaded onto the customer's conversation. Assign, prioritize, set due dates, add internal notes, close and reopen tickets, or start a new ticket by emailing a customer. Fix what the AI got wrong. The review inbox collects answers the AI couldn't give or got wrong, each with a proposed fix. Accept the fix, point the AI at the right page or file, or add a correction or FAQ. Add knowledge from text or a URL, and see exactly what the AI retrieves for any question before you change anything. See how support is going. Resolution rate, conversation volume, confidence trend, satisfaction, escalations and top questions, plus full conversation history you can search, tag, annotate and resolve. Tune each agent. Read and update the model, instructions, profile, security, lead collection and human handover settings. Sign in with your Wonderchat account. Claude can reach every agent and workspace you can open in the dashboard, with the same roles: any teammate can work tickets, and only admins can change settings. Replies to customers and new tickets are only sent after you confirm the text.